Using knowledge pages to resolve problems

You can access knowledge pages about errors, events, and components to learn more about your systems and hardware components, and to learn how to resolve errors when they occur.

This topic builds upon Using Health Explorer to identify and resolve problems. The following graphic shows how an error might be displayed in the Heath Explorer:

Figure 1. Example of hardware components causing a system to be in the error state

1. Click Knowledge in the right-hand pane of the Health Explorer to read about the error event, including explanations and necessary steps that might help you fix the problem.
   Read the "Knowledge" for the monitor in the right-hand pane to see if a manual "Reset Health" is needed, and for information about how to resolve the error if extra steps are needed. The following graphic shows how such a page might be displayed:

   Figure 2. Example of a knowledge page that describes an error event

   

   Some knowledge pages have links to another knowledge page for possible causes and suggested actions. Such pages might describe specific errors and their remedies, or describe hardware components.

2. Click the Fan speed is outside the healthy range link.
   The link opens another knowledge page, as shown in the following graphic:

   Figure 3. One knowledge page linking to another

   
3. Perform the procedures identified in the knowledge pages to resolve the error and reset the health sensor, if necessary.

The knowledge is also accessible through the Active Alerts view. Double click an Alert to show the Alert Properties. The Alert description is in the General tab. The second tab is Product Knowledge that includes the link to the Knowledge article. The following graphic shows the Alert Properties for an Alert:

Figure 4. Example Alert Properties