Before you call

Before you call for assistance concerning a product, complete these steps to try to solve the problem yourself:

You can solve many problems without outside assistance by following the troubleshooting procedures that Lenovo provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.