Before you call

Review and use this information before you call IBM Service and Support to report a problem.

About this task

Complete these steps to try and resolve the problem yourself:
  • Ensure that you have the latest version of the tool installed.
  • Check all cables to make sure that they are connected.
  • Check the power switches to make sure that the system and any optional devices are turned on.
  • Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.
  • Go to the IBM Support Portal at to check for technical information, hints, tips, and new device drivers.
  • Use an IBM discussion forum on the IBM website to ask questions.

You can solve many problems without assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product. The documentation that comes with IBM systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.