Required device drivers

It is strongly recommended to have the appropriate service processor device drivers installed and running before running ToolsCenter Suite CLI. This provides access to additional problem determination information, including the hardware event logs.

The following list provides information about collecting device drivers, firmware levels, and log data.
  • To collect SCSI and USB device information (including diagnostics), the sg driver must be loaded. Run lsmod and verify that the sg driver is loaded before running ToolsCenter Suite CLI. If it is not loaded, run modprobe sg.
  • To collect Broadcom Ethernet firmware levels, the Broadcom NetXtreme Gigabit Ethernet drivers must be installed. The tg3 driver that is provided by default in current Linux distributions does not export this information. These drivers are available for download from the ToolsCenter Suite CLI at http://www.lenovo.com/support.
  • To collect LSI Logic 1020/1030 SCSI Controller and RAID information, the mptctl driver must be loaded. Run lsmod and verify that the mptctl driver is loaded before running Dynamic System Analysis. If it is not loaded, run modprobe mptctl.
  • To collect Emulex HBA information from a Linux system, the emulex driver and utility (corekit) must be installed. Run lsmod and verify that lpfc and lpfcdfc are loaded before running ToolsCenter Suite CLI.
  • To collect Service Processor logs, configuration, and environmental data, the appropriate Service Processor driver must be installed. These drivers are available for download from the http://www.lenovo.com/support at http://www.lenovo.com/support.
  • (Linux only) To update firmware using ToolsCenter Suite CLI on 64-bit Linux operating systems, the 32-bit compatibility library, compat-libstdc++, must be installed. You can use the following command to determine if this library is installed: rpm -qa | grep compat-libstdc++-296.
  • (Linux only) To collect ServeRAID information for ServeRAID controller 7t, 8i, 8k-l, 8k, 8s on systems running Red Hat 5, libstdc++.so.5 must be installed.
  • To collect Emulex FC HBA data, the Emulex utility (HBAcmd) must be installed.
  • To transfer data collections to the support site using sFTP (by default) or FTP, libcurl must be installed.
  • To use the UpdateXpress comparison analysis feature, the system on which the analysis is performed must have an Internet connection. UpdateXpress versions 4.02 and later are supported.