Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM® products, you will find a wide variety of sources available from IBM to assist you.

• Before you call
  Before you call, make sure that you tried to solve the problem yourself.
• Using the documentation
  Information about your IBM system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files.
• Getting help and information from the World Wide Web
  On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support, including IBM System x and xSeries information, IBM BladeCenter information, and IBM IntelliStation information.
• Software service and support
  Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x™ and xSeries® servers, BladeCenter® products, IntelliStation® workstations, and appliances.
• Hardware service and support
  You can receive hardware service through your IBM reseller or IBM Services.
• IBM Taiwan product service
  You can contact IBM Taiwan product service.