Before you call

Before you call, make sure that you tried to solve the problem yourself.

About this task
Make sure that you have taken these steps to try to solve the problem:
  • Check all cables to make sure that they are connected.
  • Check the power switches to make sure that the system and any optional devices are turned on.
  • Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Problem Determination and Service Guide on the IBM® Documentation CD that comes with your system.
  • Go to the Support for IBM Systems and servers to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product. The documentation that comes with IBM systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.